1. Introduction

At Charkha-e-Fatima Zahra, we are committed to providing high-quality women’s clothing and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a return and refund policy to make your shopping experience smooth and hassle-free.

By making a purchase from our website www.charkhaefatimazahra.com, you agree to the terms outlined in this Refund and Returns Policy.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

✅ Unused & Unworn: The item must be in its original condition, unworn, unwashed, and with all tags attached.
✅ Original Packaging: The item must be returned in its original packaging (including any accessories, garment covers, or boxes).
✅ Return Request within Timeframe: You must initiate the return within [X] days of receiving the product.
✅ Proof of Purchase: A valid receipt or order confirmation must be provided.

Non-Returnable Items

We do not accept returns for:
❌ Items purchased on sale, clearance, or special discounts.
❌ Customized, altered, or personalized clothing.
❌ Accessories, scarves, innerwear, and undergarments due to hygiene concerns.
❌ Items that show signs of wear, damage, washing, or alterations.
❌ Items returned without original packaging, missing tags, or proof of purchase.

3. Return Process

If your purchase meets the return eligibility criteria, follow these steps:

Step 1: Initiate a Return Request

• Contact our customer support team at [Your Email] or [Your Phone Number] with your order number, product details, and reason for return.
• Our team will review your request and provide further instructions.

Step 2: Ship the Product Back

• After approval, pack the product securely in its original packaging.
• Use a reliable courier service to return the product to our address:
  📍 Return Address: [Your Business Address]
• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Step 3: Inspection & Approval

• Once we receive the returned item, our team will inspect it.
• If it meets the return conditions, we will process your refund or exchange.

4. Refund Policy

Refund Processing Time

• Approved refunds will be processed within [X] business days after the return is received and inspected.
• Refunds will be issued to the original payment method (credit card, debit card, PayPal, or other).

Refund Amount

• If approved, a full refund (excluding shipping charges) will be issued.
• Shipping costs and any non-refundable taxes will not be refunded.
• If the return does not meet our criteria, it will be sent back to you, and no refund will be issued.

Late or Missing Refunds

• If your refund has not been processed after the stated timeframe, please check with your bank or payment provider.
• If you still have not received your refund, contact us at [Your Email].

5. Exchange Policy

We allow exchanges for size, color, or defective items under the following conditions:

• Exchange requests must be made within [X] days of receiving the item.
• Items must be unused, undamaged, and in original packaging.
• If the desired item is out of stock, a store credit or refund will be offered.
• Customers are responsible for the exchange shipping costs, except in cases of defective or incorrect items.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within [X] days with:

• Order number
• Clear photos of the defective or incorrect item
• Description of the issue

Once verified, we will arrange for a replacement, exchange, or full refund at no additional cost to you.

7. Store Credit Option

Customers who do not wish to receive a refund may opt for a store credit instead. Store credit can be used for future purchases and does not expire.

8. Cancellation Policy

Order Cancellations

• Orders can only be canceled within [X] hours of placing them.
• If your order has already been processed or shipped, it cannot be canceled.

9. International Returns

For international orders:

• Returns and exchanges may not be available due to high shipping costs.
• If applicable, customers will be responsible for return shipping fees, duties, and taxes.
• Contact our support team for case-by-case assistance.

10. Contact Us

For any refund or return-related inquiries, reach out to us at:

📧 Email: [Your Email Address]
📍 Address: [Your Business Address]
📞 Phone: [Your Contact Number]